Profile

As a Business Analyst, I have over 6 years of experience in business process optimization, digital transformation and quality assurance. I have a strong background in HR technologies, business requirements analysis, digital transformations and workflow automation in multicompany structures. I have a proven track record of aligning diverse cross-functional teams, implementing data-driven solutions and ensuring compliance with ISO standards. I am proficient in tools such as YouTrack, Miro, Notion and Figma, and have expertise in process mapping, stakeholder management and user training. I am eager to deliver efficient solutions and achieve value-driven results.

SKILLS & COMPETENCES

Business Process Analysis, Design and Optimization
Agile (Scrum & Kanban) Methods
Human Resources Management Systems and Digital Transformation
Requirements Gathering and Stakeholder Management
Postman/SoapUI (basic), Power BI Dashboards, SDLC and SQL
Project Management Tools: Miro Board, YouTrack, Notion
UI Prototyping (Figma, Miro)
Visual Studio Code
Activity diagram, UML Class Diagram (basic), Use Cases
Documentation and User Trainings
Quality Assurance and ISO 9001, 14001, 45001

PROFESSIONAL EXPERIENCE

Senior Business Analyst
Near East Technology | TRNC | Sept 2021 – Present

I took part in the digital transformation projects of the Human Resources Management
System of more than 18 subsidiary companies, ensuring the integration and
automation of the processes.

I ensured the management of the software testing processes of each module. I established the test infrastructure for the management of test processes with
YouTrack.
I worked with UI teams for user-friendly designs for improvements in the user dashboards of the Digital Platform.
I conducted requirements analysis (BRD) and user experience research to optimize Human Resources workflows.
Thanks to Figma prototypes and process mapping, I reached the acceptance criteria
30% faster and increased efficiency by approving prototypes in 50% less time.
I conducted User Acceptance Tests (UAT) and provided end-user trainings for system migrations. I played an important role in managing operational processes during system migrations.
I worked with the developers in query writing at the point of taking basic SQL reports.
I conducted joint module work with BI teams for HR Reporting processes.
I integrated ISO quality standards into HR and operational processes and ensured 100% compliance

Quality Assurance Specialist
Liva Grup | Turkey | 2015 - 2021

I managed the ISO transition process in compliance with TSE and legal regulations by establishing an ISO 9001 based quality management system.
I took an active role in increasing operational efficiency by managing internal audits,
risk assessments, nonconformity tracking and compliance strategies.
I worked to reduce manual data entry errors by digitalizing and automating factory process tracking systems

CERTIFICATES

SQL Server Training (Turkcell - Future Writers Platform)
Software Testing Expertise (Udemy)
API Testing (BTK Academy)
Advanced Excel (BTK Academy)
Business Analysis and Modeling Methods Training
Design Thinking Accelerated Course
Applied IT Business Analysis Training (Udemy)
ISO Internal Auditor Training